Wrong item ordered:
Wyser Pet Supplies can issue a return authorization for products ordered in error by their customers if the items are in re-sellable condition; full boxes if sold by the box, no scratch or pen marks, no visible damage. Items returned within the first 90 days following their purchase date will not be subjected to a redistribution fee, but the customer will have to cover the shipping charges to return the products to Wyser Pet Supplies. Items purchased 90 days + following their purchase date will be subjected to a 15% redistribution fee.
Orders Returned by the Courier:
If the address provided by the client for the delivery was incorrect and/or if the courier was unable to get in touch with the client, the order will be automatically sent back to Wyser Pet Supplies. Upon receiving, Wyser Pet Supplies will refund the client the taxes and item’s cost. The shipping fees will not be refunded to the client in these instances.
Damaged products upon receiving/Defective products:
If a customer receives damaged goods from Wyser Pet Supplies, he/she should either have the courier service return the order to the sender and advise Wyser Pet Supplies of the situation, or he/she can keep the order, but sign for the delivery as damaged (i.e.: Jonathan – damaged).
If the product(s) received is/are defective and meet the return criteria, a return authorization and waybill can be sent to the customer to have the item(s) returned to Wyser Pet Supplies. Upon receiving, a refund will be provided to the customer for the total amount of the order. A new order for the right product(s) will then be placed for the client if he/she so desires.
Wrong item sent by Wyser Pet Supplies:
If we have sent you the wrong product(s), please contact us so we can rectify the situation right away. If the products meet the return criteria, a return authorization and waybill will be sent to you. A new order for the right product(s) will then be placed for the client if he/she so desires.